Refund Policy

EXCHANGES OR RETURNS:

– All orders have 14 working days to complain or return after the delivery date (in these cases, we will make the exchange or, if you wish, we will refund your money);
–Return costs will be borne by the customer whenever the reason is their responsibility;
– Only exchanges or returns of products in their original packaging, properly sealed and with no signs of use will be accepted;

- Mandatory completion of the return/exchange form: send us an email or fill out the contact form, with your return/exchange request. The corresponding form will then be sent.

RESOLUTION OF CONSUMER DISPUTES

In case of dispute, the consumer can resort to a Consumer Dispute Resolution Entity:

Phone: 218807030
Email: juridico@centroarbitragemlisboa.pt
director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Book of Compliments / Complaints

Dear customer, we inform you that our website has an electronic book of compliments/complaints.
If you want to submit a compliment/complaint, click on the following image:

We ask that you read all of this information carefully before placing your orders.

Happy shopping!